Merely policy clients? citizen agency during street-level policy implementation and public service delivery
Por um escritor misterioso
Last updated 05 julho 2024
Transparent, inclusive, and responsive public service delivery (4th e-discussion)
PDF) When politicians do not care for the policy: Street-level compliance in cross-agency contexts
Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives - Waddington - 2019 - Campbell Systematic Reviews - Wiley
Chapter 2 - Literature Review, Customer-Focused Service Guarantees and Transparency Practices
Administrative Sciences, Free Full-Text
6 Policies to Support Community Solutions, Communities in Action: Pathways to Health Equity
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Digital transformation of citizens' evaluations of public service delivery: evidence from China
E-government service quality, perceived value, satisfaction, and loyalty: evidence from a newly emerging country, Journal of Public Policy
PDF) When politicians do not care for the policy: Street-level compliance in cross-agency contexts
Systems, Free Full-Text
PDF) Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
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