Idle Time, Outsourcing Glossary

Idle time, comparable to waiting time, is the period of time when an employee, machine, or commodity is available but is unproductive.

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What is Agent Idle Time in a Contact Centre? - CX Today

Idle Time Definition

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Employee Idle Time Tracking Software

Why use time tracking software for remote employees

Agent Idle Time in Call Center - How to Calculate & Reduce?

Agent Idle Time in Call Center - How to Calculate & Reduce?

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