PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents
Por um escritor misterioso
Last updated 16 julho 2024
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This paper reports the findings of interviews with 14 users of CAs in an effort to understand the current interactional factors affecting everyday use, and finds user expectations dramatically out of step with the operation of the systems. The past four years have seen the rise of conversational agents (CAs) in everyday life. Apple, Microsoft, , Google and Facebook have all embedded proprietary CAs within their software and, increasingly, conversation is becoming a key mode of human-computer interaction. Whilst we have long been familiar with the notion of computers that speak, the investigative concern within HCI has been upon multimodality rather than dialogue alone, and there is no sense of how such interfaces are used in everyday life. This paper reports the findings of interviews with 14 users of CAs in an effort to understand the current interactional factors affecting everyday use. We find user expectations dramatically out of step with the operation of the systems, particularly in terms of known machine intelligence, system capability and goals. Using Norman's 'gulfs of execution and evaluation' [30] we consider the implications of these findings for the design of future systems.
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Experiences of a Speech-enabled Conversational Agent for the Self-report of Well-being among People Living with Affective Disorders: An In-the-Wild Study
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://media.springernature.com/lw685/springer-static/image/art%3A10.1007%2Fs10796-022-10265-6/MediaObjects/10796_2022_10265_Fig4_HTML.png)
Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://i1.rgstatic.net/publication/365325861_Emotional_responses_to_human_values_in_technology_The_case_of_conversational_agents/links/636f95cf431b1f5300924efa/largepreview.png)
PDF) Emotional responses to human values in technology: The case of conversational agents
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://media.springernature.com/m685/springer-static/image/art%3A10.1007%2Fs10796-023-10375-9/MediaObjects/10796_2023_10375_Fig3_HTML.png)
Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://media.springernature.com/lw685/springer-static/image/art%3A10.1007%2Fs10796-021-10226-5/MediaObjects/10796_2021_10226_Fig3_HTML.png)
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents' Interaction Modalities and Information Search Tasks
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://media.arxiv-vanity.com/render-output/7115305/x1.png)
Explanations Can Reduce Overreliance on AI Systems During Decision-Making – arXiv Vanity
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Chapter 1 History in: A Poetic History of the Oceans
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://www.mdpi.com/ijerph/ijerph-17-03189/article_deploy/html/images/ijerph-17-03189-g001.png)
IJERPH, Free Full-Text
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PDF) Chatbots for customer service: user experience and motivation
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Collaborative Intelligence: Publications - Microsoft Research
![PDF] Like Having a Really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents](https://i1.rgstatic.net/publication/346275101_Mitigating_Boredom_Using_An_Empathetic_Conversational_Agent/links/60bad75192851cb13d799322/largepreview.png)
PDF) Mitigating Boredom Using An Empathetic Conversational Agent
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