Best Ways to Manage Agent Idle Time

A high rate of idle time is an indicator that something's wrong in your organization: It's the mark of lower productivity and higher staffing costs.
Reduce hold time and mitigate call spikes with Fonolo's innovative call back software for the contact center.

How to Track Time Employees Spend Away From the Computer (Idle Time)

Agent Productivity: Measure, Improve, & Calculate - Qualtrics

Preferences

How to Analyze Call Center Data - LiveVox

Idle Time, Outsourcing Glossary

Omni Channel Pilot: Interruptible Capacity – UnofficialSF

timeTracko Offline/idle Time Tracking Software- timeTracko

Four Ways to Optimize Agent Idle Time - Business 2 Community

Assigning a Call